May 24 2017
Good Afternoon Jim
I felt compelled to write with complete gratitude for the services you provided to me before, during and after the purchase of Lady Lisa, my 1997 67’ Hatteras M/Y. The Luke Brown organization is well balanced and very professional, from listing presentations during the “hunt”, to pre-prepared summaries of vessels we reviewed, and final closing documentation. We looked at 32 boats!!! Your referrals were also spot on. Our insurance purchase, thru Spencer Lloyd was seamless. You should be proud to work for Luke Brown Yachts. Please share my sentiments with your ownership.
Additionally, above and beyond your scope of services, you also introduced me to Captain Rick Kellogg, who has held my hand, like a protective father, right alongside you. Captain Rick also assisted me in the purchase process advising on engine capacity, Caterpillar vs. Cummins as well as arranged and managed all the post purchase deferred maintenance work that was performed at Playboy Marine while I was back in PA. Captain Rick also assisted you and I in crossing Lake Okeechobee from the West to East coast of Florida, as well as provided his services with two additional mates on my trip from Fort Lauderdale to Philadelphia a few short weeks ago. He assisted in navigation, fuel consumption planning and even got in the bilges when there was a pump problem on one of our AC units. His help was immeasurable. In both of you I feel I have found lifelong friendships that I pray will continue to grow.
In my opinion, Jim, and based upon my personal experience during this journey, having the stable of resources you have, while critically important, means nothing without the experience and knowledge of an assigned intermediary to execute on both yours and the owners behalf. It would have been overwhelming to process all the post purchase vendors that worked on my vessel, not to mention, confirming the work was done to highest standards when I have no standards to go by! In a larger brokerage model like yours, I believe having a person like Captain Rick will give you the “edge” over the competition. I suggest you retain his services full time and keep him away from any other brokerages. He is too valuable to share.
Again, I thank you, Andrew and all the staff at Luke Brown for a truly wonderful experience in the purchase of Lady Lisa and I hope to one day purchase Lady Lisa 2, 3 and hopefully 4. You are all “the very best, and as I embark on this summer journey of renewed boating, please remember there is a standing invitation for you and your family to join us anytime for a weekend of fun boating whenever you can get up here. Have a great Memorial Day Weekend.